At AUTOCARES AUTNA, S.L. we have established a Quality Management System in order to maintain the characteristics of our service and implement a system of continuous improvement of the organization.
To achieve this goal, we take as a basis the quality criteria in road passenger transport, the internal organization of the company and mainly customer satisfaction, which includes the measurement of their appreciation of the service we provide.
To comply with this policy, at AUTOCARES AUTNA, S.L. we set ourselves and assume the commitment to quality aimed at the needs of our clients through a service based on a detailed selection of drivers and suppliers, rigorous maintenance and care of coaches and a fast and efficient customer service. All of this is aimed at avoiding any harm to our clients and seeking their comfort and satisfaction at all times.
To carry out this service we have sufficient and adequate human and material resources to achieve a notable position within the road passenger transport sector.
AUTOCARES AUTNA, S.L. is committed to complying with the laws and regulations of our sector, and with the internal and customer requirements.
Likewise, our organization is committed to the continuous improvement of the effectiveness of our quality management system.
This involves seeking and anticipating the presentation of non-conformities and problems, thus achieving customers with a higher degree of satisfaction, and therefore developing our service to the maximum.
Management is committed to providing all the resources necessary to achieve the objectives of our Quality Policy, in addition to promoting, supporting and participating in quality improvement initiatives in all departments of the company.
The management
